At Ashya 4, we’re passionate about crafting jewelry that you’ll love. But if something isn’t right, we’re here to help with easy returns and refunds. Here’s everything you need to know.
1. Eligibility for Returns
If you’re not completely satisfied with your purchase, you can return items within [7 days] of receiving your order for a refund or exchange. To be eligible:
- The item must be unused, unworn, and in its original packaging with tags intact.
- Items that show signs of wear, damage, or have missing components won’t be eligible for return.
Note: Custom or personalized jewelry is non-returnable unless there’s a defect.
2. How to Initiate a Return
Ready to start a return? Follow these simple steps:
- Contact Us: Reach out to us atashya.4111@gmail.com with your order number and reason for the return.
- Wait for Approval: We’ll review your request and send instructions, including the return address.
- Ship Your Item: Carefully package the item and send it back to us. Please note that return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
3. Refund Process
Once we receive your return, here’s what happens next:
- Inspection: Our team will inspect the item to ensure it meets the return criteria.
- Refund Issued: Once approved, your refund will be processed within [X days] and automatically applied to your original payment method.
- Non-Refundable: Please note that shipping fees are non-refundable unless the item arrived damaged or was incorrect.
4. Exchanges
If you’d like to exchange an item, please follow the same process as above. Let us know what item you’d like to exchange it for, and we’ll do our best to accommodate. If the new item has a price difference, we’ll reach out to arrange payment or refund the difference.
5. Damaged or Defective Items
If your item arrives damaged or there’s an issue with your order, don’t worry! Contact us at ashya.4111@gmail.com with photos of the damage or defect, and we’ll work to resolve it promptly—either with a replacement or a full refund.
6. Final Sale Items
Certain items may be marked as Final Sale and are not eligible for return or refund. Please double-check the product description before purchasing.
7. Questions?
We’re here to make the return process as easy as possible. If you have any questions or need help, please reach out at ashya.4111@gmail.com. We’ll be happy to assist you!
Thank you for shopping with Ashya 4, and we hope to make every purchase a perfect fit!